Shipping policy
The AI Beauty. Effective October 19, 2026.
At a glance
|
Question |
Answer |
|---|---|
|
Where do you ship? |
Most countries and regions worldwide |
|
How fast is dispatch? |
Within 1 to 2 business days |
|
How long is delivery? |
Typically 7 to 25 business days after dispatch, depending on destination |
|
Is shipping free? |
Yes, on orders over $100. Otherwise calculated at checkout |
|
Do I get tracking? |
Yes, emailed when your order is dispatched |
|
Who pays import duties? |
Shown at checkout when collected in advance. Otherwise the recipient |
1. Where we ship. We ship to most countries and regions worldwide. If we cannot deliver to your address, checkout will say so before you pay. We cannot ship to destinations under trade sanctions, to areas where carriers do not operate, or to places where lithium-battery products are restricted. We may be unable to deliver to PO boxes, so please give a street address and a working phone number.
2. Processing time. Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. During sales and peak seasons processing may take longer, and we will email you if that happens.
3. Delivery estimates. The times below are counted from dispatch and are estimates, not guarantees.
|
Destination |
Typical delivery |
|---|---|
|
United States and Canada |
7 to 15 business days |
|
United Kingdom and European Union |
7 to 15 business days |
|
Nigeria and the rest of Africa |
10 to 20 business days |
|
Middle East |
8 to 16 business days |
|
Asia-Pacific |
7 to 15 business days |
|
Latin America, Caribbean and rest of the world |
10 to 25 business days |
If your order has not arrived 30 days after dispatch, contact us. We will investigate with the carrier and, if the parcel cannot be located, replace or refund it.
4. Shipping costs. the policy only holds if the store does this. Under Settings, Shipping and delivery, create a custom shipping profile for free-shipping products with a $0 rate, and assign those products to it. Then add “Free shipping” to each of those product pages. The summing of charges across several products is how Shopify profiles normally behave, but test a mixed cart before publishing.
5. Tracking. We email a tracking number once your order is dispatched. Tracking is not always available or detailed in every country, and updates can lag, especially when the parcel changes carrier at the destination.
6. Split shipments. Items in one order may ship in separate parcels or from different locations. You are not charged extra shipping for this.
7. Taxes, duties and customs.
- Where the law requires, VAT, GST or sales tax is calculated at checkout.
- Customs duties, import taxes and clearance fees depend on your country. If we collect them at checkout, they are shown there.
- If they are not collected at checkout, the recipient is responsible for paying them to the carrier or customs authority. Customs delays are outside our control.
- We declare the true value and contents of every parcel as required by law.
8. Batteries. Many of our devices contain lithium batteries. Carriers and countries restrict how these ship, so we use compliant methods and may ship battery devices separately from other items.
9. Delays. Delivery can be delayed by carriers, customs, weather, public holidays, strikes and other events outside our control. We will help you trace a delayed parcel but are not responsible for delays caused by third parties, subject to your legal rights.
10. Address accuracy. Check your address before you order. Email us as soon as possible if you made a mistake and we will try to correct it before dispatch. After dispatch we cannot redirect a parcel. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, re-shipping costs are paid by the customer.
11. Damaged, lost or wrong items.
- Damaged or wrong item: email leonardoyoda469@gmail.com within 7 days of delivery with your order number and photos. We will replace or refund it at no cost to you.
- Parcel marked delivered but not received: check with neighbours and your local carrier office, then contact us within 7 days. We will open a trace with the carrier.
- Lost parcel: if the carrier confirms loss, or the order has not arrived after 30 days from dispatch, we will replace or refund it.
12. Order changes and cancellations. Email us as soon as possible. If the order has not been dispatched, we will change or cancel it and refund any payment.
13. Contact. THEAIBEAUTY, Via Cavour 91, 91, 41049 Sassuolo Modena, Italy, leonardoyoda469@gmail.com.
Shipping FAQ
Do you ship to Nigeria? Yes. Typical delivery is 10 to 20 business days after dispatch, with tracking.
Do you ship to the United States, United Kingdom and Europe? Yes. Typical delivery is 7 to 15 business days after dispatch.
Is shipping free? Shipping is free on orders over $100. Below that, the cost appears at checkout.
Will I pay customs fees? It depends on your country. Any fees we collect appear at checkout. Otherwise the recipient pays them on delivery.
Can I track my order? Yes. A tracking number is emailed when your order is dispatched.
Can you ship massage guns and other battery devices? Yes, using carriers and methods that allow lithium batteries. Some destinations restrict them, and checkout will tell you.
What if my order is late? Contact us. If it has not arrived 30 days after dispatch, we will replace or refund it.