Refund policy
The AI Beauty. Effective October 19, 2026.
At a glance
|
Item type |
Return window |
Condition required |
Return shipping paid by |
|---|---|---|---|
|
Electrical devices (massage guns, neck, eye, hand, foot and scalp massagers with a motor or battery, TENS units) |
30 days from delivery |
Complete, with all accessories and packaging, not damaged. Opened and tested is fine |
Customer for change of mind. We pay if faulty or wrong |
|
Non-powered tools (fascia rollers, combs and similar) |
30 days from delivery |
Unused, original packaging |
Same as above |
|
Non-powered items that touch skin or hair (sleep masks, silicone scalp brushes) |
30 days from delivery |
Sealed and unopened only |
Same as above |
|
Skincare (creams, eye cream) |
30 days from delivery |
Sealed and unopened only |
Same as above |
|
Faulty, damaged or wrong items (any type) |
Report within 7 days of delivery |
Photos or short video |
We pay |
|
Gift cards |
Not refundable |
Not applicable |
Not applicable |
Sale items and bundles follow the same rules as full-price items.
1. Device exception. Our general rule that opened personal-care products cannot be returned does not apply to electrical devices. You cannot judge a massager without trying it, so electrical devices can be returned within 30 days of delivery even if the box has been opened and the device has been tested. To qualify:
- the device is complete, with its charger, cables, attachments, manual and original packaging;
- it is not damaged, altered or heavily used, and any part that touched your skin or hair (silicone heads, eye cushions, straps) is clean;
- you ask for the return and receive approval before sending it.
We may refuse, or refund only part of the price for, a device that is returned damaged, incomplete, or visibly contaminated. We do not charge a restocking fee for devices that meet the conditions above.
2. How to start a return.
- Email leonardoyoda469@gmail.com within 30 days of delivery with your order number, the item, and the reason.
- We reply within 1 to 2 business days with approval and the return address or label. Items sent without approval may not be accepted.
- Pack the item securely in its original packaging. Use a tracked service and keep your proof of postage.
- We email you when we receive and inspect the return.
3. International returns. If you live outside ITALY, we will give you a returns address, which may be a regional address and not our business address. You pay return shipping for change-of-mind returns and should use a tracked service, because we cannot be responsible for items lost on the way back. For lower-value faulty items, we may at our discretion refund or replace the item without asking for it back.
4. Faulty, damaged or wrong items. Contact us within 7 days of delivery with your order number and photos or a short video. We will, where possible at your choice, replace the item or refund it in full including the original shipping cost. We pay return shipping if we ask for the item back.
5. Warranty on devices. Electrical devices carry a 12-month warranty against manufacturing defects, starting on the delivery date.
- Covered: motor failure, charging faults, controls and buttons that stop working, and other defects that are not caused by you.
- Not covered: drops, water or liquid damage unless the product is rated for it, misuse, unauthorised repair or opening, use with non-original chargers, cosmetic wear, and consumable parts such as straps, cushions and attachments after normal wear. A battery that slowly loses capacity through normal use is not a defect.
- How to claim: email leonardoyoda469@gmail.com with your order number and a description or short video of the fault.
- What we do: repair, replace or refund, at our choice. If the model is no longer available we will offer a similar model or a refund. We pay shipping for covered warranty claims.
- Your legal rights: the warranty is in addition to, and does not limit, your statutory rights. In the EU and UK, for example, you may have separate legal guarantee rights that apply for longer than 12 months.
6. Batteries and safe returns. Devices must be packed according to carrier rules for lithium batteries. If a battery is swollen, leaking, overheating or damaged, stop using the device and contact us for safety instructions before posting it.
7. Refunds. After we receive and inspect your return, we email you the outcome. Approved refunds go to your original payment method within 10 business days. Your bank or card company may need extra time to post it. Currency conversion and bank fees are outside our control. If you have not received your refund 15 business days after approval, check with your bank and then contact us. Original shipping is refunded only for faulty, damaged or wrong items. If a returned item has lost value because of damage or use beyond what is needed to test it, we may deduct that loss from the refund and will tell you how we calculated it.
8. Items that cannot be returned. Gift cards, customised or special-order items, opened skincare, opened sleep masks and scalp brushes, and items damaged by misuse. Faulty or damaged items are always covered under sections 4 and 5, even in these categories.
9. Exchanges. The fastest way to get a different item is to return the original once approved and place a new order. If an item is faulty we will arrange a replacement directly.
10. Cancelling before dispatch. Email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full.
11. European Union and United Kingdom 14-day right to cancel. If your order ships to the EU or UK, you have the right to cancel within 14 days of receiving the goods, for any reason. Tell us in writing within the 14 days and send the goods back within 14 days after that. You may handle the goods as you would in a shop, so testing a device is fine. We may reduce the refund if the goods lose value because of handling beyond that. We may delay the refund until we receive the goods or proof of return posting. We refund standard delivery charges if you cancel the whole order.
12. Payment disputes. Please contact us before starting a chargeback. Most issues can be solved faster directly.
13. Contact. THEAIBEAUTY, Via Cavour 91, 91, 41049 Sassuolo Modena, Italy, leonardoyoda469@gmail.com. Returns address: [RETURNS ADDRESS].